5/8/2023 0 Comments Groucho and me![]() ![]() ![]() Imagine trying to explain Einstein’s theory of relativity to me while wearing Groucho glasses with the big nose and fake mustache. ![]() Is there a better way to manage client expectations around product damages and delays? I thought I was doing the right thing by offering a reality check without being too doom-and-gloom, but it doesn’t feel like it’s working. If the issue has anything to do with Covid or supply chain challenges, they get even more upset, insisting that those factors should no longer matter. But clients still tend to be incredulous when these issues come up, despite the advance warning about their inevitability. I am also upfront in acknowledging that no matter what we do, some damages may delay a project’s timeline. I’m very honest during the onboarding process-I think it’s important to be frank about what could go wrong, and I explain the range of solutions my team will be able to offer. What I’m struggling with the most is managing the clients themselves. I’ve tried to adjust my team structure to address these issues-we’ve even hired a project manager to monitor our orders and troubleshoot the procurement and delivery process. ![]() It’s no secret that more products are coming in incorrect or damaged these days. ![]()
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